Frequently Asked Questions
How long do deliveries take?
Our deliveries are made within 2 to 4 working days.
Once your order has been shipped, you will receive a tracking number to follow the delivery of your package in real time.
Do you offer an exchange guarantee?
Yes, we offer a 30-day exchange guarantee after you receive your order. Products must be returned in their original condition, unused, and in their original packaging.
I made a mistake on my order, can I cancel it?
You have a 14-day withdrawal period from the date of receipt of your order to request a cancellation or a refund.
How long will it take to get a response from your customer service?
Our customer service team is committed to processing your request within 2-3 hours of receiving your email.